At Nallaram, our products are food products intended for consumption. Due to hygiene, food safety and product integrity, we follow a strict no-return policy for food products.

1. No General Returns

Food products purchased from Nallaram cannot be returned simply because the customer has changed their mind, ordered the wrong product, does not like the taste, or no longer requires the product.

Opened or used food products are not eligible for return.

2. Damaged / Wrong / Defective Product

If you receive:

• A damaged product
• A wrong product
• A missing product
• A defective product
• A product that does not match the product ordered

please contact us as soon as possible after delivery.

The issue will be reviewed and, where the claim is verified, an appropriate resolution such as replacement, exchange or refund may be provided.

3. Unboxing Video is Required

For damaged, wrong, missing or defective product claims, customers should provide a continuous unboxing video.

The video should start before opening the package and clearly show the:

sealed package → shipping label → opening of package → contents → condition of product

This helps us verify the condition of the order at the time of delivery.

4. Claims Without Unboxing Evidence

If an unboxing video or sufficient photographic/video evidence is not available, Nallaram may request additional information before deciding the claim.

A claim may be rejected if the available evidence does not establish that the issue occurred before or during delivery.

5. Exchange

If an exchange is approved:

• The replacement will be subject to product availability.
• The customer may be required to provide photographs/video evidence.
• The original product/package may need to be retained until the claim is resolved.
• Exchange arrangements will be communicated by our support team.

6. Refund

If a refund is approved, it will normally be processed to the original payment method or through the applicable payment mechanism.

The time taken for the amount to reflect in the customer’s account may depend on the payment gateway/bank.

7. Non-Refundable Situations

Refunds or exchanges will generally not be provided for:

• Change of mind
• Incorrect product selected by the customer
• Taste preference
• Personal preference
• Opened or consumed products
• Improper storage after delivery
• Damage caused after delivery
• Failure to follow product storage instructions
• Incorrect delivery address provided by the customer
• Unavailability of sufficient evidence for a delivery-related claim

8. Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

If cancellation is requested before processing, Nallaram may consider the request depending on the order status.

9. Contact for Complaints

For any eligible damaged, wrong or defective product complaint, please contact Nallaram through the contact details available on our website and provide:

• Order number
• Customer name
• Registered mobile number
• Photographs/videos
• Description of the issue

Our team will review the complaint and communicate the resolution.