At Nallaram, we aim to deliver your orders safely and conveniently to the address provided during checkout.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Orders may require additional processing time during:

• Weekends
• Public holidays
• Promotional periods
• High-volume sales periods

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

3. Free Shipping

Free shipping is available on orders of ₹1,500 or more, subject to the applicable delivery location and conditions displayed on the website.

4. Delivery Time

Estimated delivery time may vary depending on the delivery location and courier availability.

Customers may receive tracking information once the order has been handed over to the delivery partner.

5. Delivery Address

Customers are responsible for providing a correct and complete delivery address, including:

• Name
• House/Flat number
• Street
• Area
• City
• State
• PIN code
• Contact number

Nallaram will not be responsible for delays caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to receive the parcel or repeated delivery attempts, additional shipping charges may apply for re-shipment where applicable.

7. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to:

1. Take photographs/video of the package.
2. Record the unboxing process.
3. Contact Nallaram customer support immediately.

8. Delivery Delays

Delivery timelines are estimates and may be affected by courier delays, weather, natural events, public holidays or other circumstances outside our reasonable control.

9. Order Tracking

Where tracking is available, the tracking details will be shared with the customer through the contact information provided during checkout.