Welcome to Nallaram. By accessing or using our website and placing an order, you agree to the following Terms & Conditions.

1. About Our Products

Nallaram offers food products prepared and packaged for customers through our online store.

Product images are provided for representation purposes. Minor differences in colour, appearance, texture or packaging may occur depending on the product batch.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, quantities, prices and other information displayed on the website are accurate.

Customers are advised to carefully read the product information, ingredients, allergen information and applicable product labels before purchasing.

3. Orders

An order is considered successfully placed only after the order confirmation is generated by our website/payment system.

We reserve the right to cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent transactions
• Incorrect or incomplete customer information
• Delivery restrictions

If an order is cancelled by us after payment has been received, the applicable eligible amount will be processed for refund.

4. Payment

Cash on Delivery (COD) is not available.

All orders must be paid online using the payment methods available on the website.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during checkout.

6. Delivery

Delivery timelines shown on the website are estimated timelines and may vary due to:

• Courier delays
• Weather conditions
• Holidays
• Address-related issues
• Unforeseen circumstances
• Other logistics-related situations

7. Food Products & Returns

Due to the nature of food products and for hygiene and food-safety reasons, food products are generally non-returnable once delivered.

However, if you receive a wrong, damaged, defective or materially different product, please contact us within the specified complaint period with the required evidence.

8. Unboxing Video Requirement

For any claim relating to a damaged, missing, incorrect or defective product, customers are strongly required to record a continuous unboxing video from the time the sealed package is opened.

The video should clearly show:

• Outer package
• Shipping label
• Package seal
• Product/package condition
• Complete contents inside the package

Claims without sufficient evidence may be difficult to verify and may not qualify for an exchange or refund.

9. Prohibited Use

You agree not to:

• Misuse the website
• Provide false information
• Attempt fraudulent transactions
• Interfere with website security
• Copy or reproduce website content without permission

10. Intellectual Property

All website content including logos, images, text, graphics, product photographs and designs belongs to Nallaram or its respective content owners and may not be reproduced without permission.

11. Changes to Terms

Nallaram reserves the right to update these Terms & Conditions whenever necessary. Updated terms will be published on this page.